Your Privacy Matters

Privacy Policy

We're committed to protecting your privacy and being transparent about how we handle your data.

GDPR Compliant

Data Protected

Last updated: This privacy policy is effective as of the date of publication.

Introduction

Acolyte Living ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and share your personal data when you interact with our website, services, and platforms.

Acolyte Living is a student accommodation consultancy headquartered in London, UK. Our mission is to provide trusted housing solutions to international students, particularly from India, while maintaining the highest standards in data protection and privacy.

Information We Collect

We may collect the following data directly from you or through partners:

Full name, date of birth, nationality
Contact information including email address and phone number
University, course, and academic status
Emergency contact and guarantor information
Preferences for accommodation (location, budget, room type)
Payment and transaction data
Cookies and usage data from our website

We may also collect sensitive data such as dietary preferences or health conditions when necessary and with your consent.

How We Use Your Information

Your data will be used for the following purposes:

Booking and managing student accommodation
Communication and support before and after arrival
Marketing (only with your consent)
Feedback and satisfaction surveys
Compliance with legal obligations
Fraud prevention and security monitoring

Legal Basis for Processing

We rely on the following legal bases:

Performance of a contract
Legitimate interest
Consent (for optional services and marketing)
Legal obligation

Sharing of Data

We may share your data with:

Accommodation partners (e.g. Chapter, Urbanest, Unite Students)
Payment service providers
Government or university entities if legally required
Trusted agents or consultants supporting student placement

We ensure all partners comply with data protection laws and only use your data for agreed purposes.

Data Retention

Your data will be retained only as long as necessary for its intended purpose or legal compliance. All expired or irrelevant data will be deleted or anonymised.

Your Rights

Under UK GDPR, you have the right to:

Access your data
Correct inaccurate data
Request erasure of data
Object to or restrict processing
Withdraw consent
Lodge complaints with the Information Commissioner's Office (ICO)

To exercise these rights, contact us using the details below.

Cookies

We use cookies to enhance user experience, personalise content, and monitor site traffic. You may control cookie preferences via your browser settings.